The version of iTunes you have could be outdated. In this case, it may not support your iPhone. Even if iTunes is installed and up to date, there may still be trouble with the iOS drivers on the PC. In this case, we recommend the following. I still have a problem Sometimes, despite all your efforts, the pesky problem persists.
This section is for those of you who…. USB cables made by other companies may not trigger a connection between the devices. Check the iPhone's port. Sometimes, debris buildup causes an iPhone port to fail. Use a dry, anti-static brush or toothbrush to clean it out gently. Then, connect again and see if this fixes the issue. Check the USB port on the computer. Start by unplugging all USB devices from the computer.
Move the iPhone's cable to another port and reconnect. If this works, it's an issue with that specific port, and you'll need to repair it. If you use an external USB device for the cables, disconnect it and connect the iPhone's cable directly to the computer. It might be a connection issue between the USB device and the computer. Restart the iPhone. A small software glitch could cause a faulty connection. Restart the device and connect again. Restart the computer.
A mild software bug or malfunction may cause iTunes to malfunction. Turn off the computer and let it sit for a few minutes before turning it back on again. Make sure the iOS device is unlocked and on the Home screen. Connect the device, immediately unlock it, and ensure it's on the Home screen.
Then connect your iPhone to iTunes. Download the latest version of iTunes. An old version of iTunes may not recognize your iPhone. Update iTunes and then attempt to connect the iPhone again. Update operating system software. Update Windows or macOS and see if this takes care of any software glitches or hidden bugs that caused the iPhone-to-iTunes connection problem.
Step 1: Reconnect your iPhone to the computer and unlock it. If not, jump to the last fix. If your iPhone is still not showing up on iTunes, here is the last fix where you check if the driver is properly installed.
If you are still unable to resolve the iPhone not showing up on iTunes, you may need to contact Apple Support. If your computer is running an outdated version of iTunes, your iPhone may not be recognized. If you have a Mac, launch the App Store and navigate to the Updates section at the top of the screen. If an iTunes update is available, click the Update button to the right of it. Computers using older versions of software may have small glitches and issues from time to time.
Click Update if an update is available. If no updates are available, proceed to the next step! Step 1: To begin, hold down the Option key while clicking the Apple logo in the upper left-hand corner of the screen and selecting System Information or System Report. If your iPhone does not appear in this menu, there is most likely a hardware problem preventing iTunes from detecting it.
If you see your phone displayed, but iTunes won't connect to the iPhone, you likely have a software issue. Try updating macOS or uninstalling third-party security software like antivirus and anti-malware apps. On the other hand, if your iPhone isn't displayed in the USB section of the menu, it may be a hardware issue. Try connecting your phone to another computer or retry the above tips about checking cables and ports.
If you're running Windows and none of the above steps have worked for you, there's a likely culprit. This is often the cause when your iPhone won't connect to your computer at all, not just iTunes. No matter which way you downloaded iTunes, start by disconnecting your iPhone from your computer if you haven't already.
Unlock your phone and make sure it's on the Home screen. Open a File Explorer window. At the top of window, enter the following into the address bar and press Enter :.
While you may see other similarly named files here, you should only install the file ending in the. If you can't see file extensions, expand the View tab at the top and check the box labeled File name extensions. Once installation is complete, disconnect your iPhone and restart your computer. Now reconnect your iPhone and launch iTunes. To do so, first right-click the Start button , then select Device Manager.
Scroll down until you spot the Portable Devices section. Expand this section and look for your iPhone. Right-click on the icon and select Update driver. In the window that pops up, select Search automatically for updated driver software. After the installer runs, try opening iTunes and hopefully, it will recognize your iPhone.
If you still have issues with iTunes not recognizing iPhone connections, you might try completely uninstalling and reinstalling the app. In the vast majority of cases, one of the above tips should sort out your problem.
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